Returns, Exchanges and Refund Policy

Returns Policy

Change of Mind

We hope you absolutely  love your new Binnowee Candle Co candle! Sadly we are not able to offer returns for a change of mind. However, if there is an issue with your candle or it has arrived damaged please email us direct at: hello@binnoweecandleco.com.au

Damaged or faulty items

In the instance that you receive an incorrect product or the item is damaged or faulty, a replacement product will be offered or a refund will be issued, at our discretion.

If you believe you have received a damaged,  or faulty product, please email us with photographic proof for review. If approved for return, once the item has been received, please allow up to 2 business days to be processed. The amount will be refunded via the payment method used for the original order. Please allow up to 7 business days for the refund to reach your account.  

Please return all products to:

Binnowee Candle Co
Seymour Armitages Road Wirrinya, NSW 2871, Australia