Privacy policy

Privacy Policy

This Privacy Policy describes how binnoweecandleco.com.au (“Site”, “we”, “our”, or “us”) collects, uses, and shares your personal information when you visit, browse, or make a purchase.

Contact

If you have any questions, need more information about our privacy practices, or would like to make a complaint, you can reach us at:

Binnowee Candle Co
BINNOWEE
358 Seymour Armitages Rd
Forbes NSW 2871
Australia
Email: hello@binnoweecandleco.com.au

Collecting Personal Information

When you visit our Site, we collect information needed to operate our store, fulfill orders, and improve your experience.

Types of information we collect:

Device Information
- What we collect: browser type, IP address, time zone, cookie data, what products or pages you view, search terms, and how you interact with the Site.
- Why: to load the Site accurately, improve functionality, and understand how our customers use the Site.
- How: automatically through cookies, pixels, log files, and similar technologies.
Order Information
- What we collect: your name, billing address, shipping address, payment details (e.g. credit card information), email address, and phone number.
- Why: to process your order, arrange delivery, communicate with you, and screen for fraud.
- Source: collected directly from you at checkout.
Customer Support Information
- What we collect: any information you choose to provide when contacting us for help.
- Why: to answer your questions and provide support.

We only collect the information necessary to provide our products and services.

Sharing Personal Information

We share your personal information with trusted service providers who help us run our business:

Shopify – powers our online store. You can read how Shopify uses your data here: Shopify Privacy Policy.
Payment providers and shipping carriers – to process payments and deliver your order.
We may also share information if required by law, such as to comply with a legal request.

We do not sell or rent your personal information.

Using Personal Information

We use your personal information to:

Process and deliver your orders
Communicate with you about purchases, inquiries, and updates
Screen for fraud or security risks
Improve and optimize our Site
Share updates or offers if you have opted in to marketing

Behavioural Advertising

We may use cookies and analytics tools to help us understand how customers use our Site and to share relevant updates or offers.

You can opt out of targeted advertising through:

Minors

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe your child has shared information with us, please contact us to request deletion.

Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer period is required by law. You may request deletion of your personal data at any time by contacting us.

Your Rights

Depending on your location (including Australia, the EEA, UK, or California), you may have rights to access, correct, update, or delete your personal information. To exercise these rights, please contact us using the details above.

Cookies

Our Site uses cookies to improve your browsing experience, keep your cart active, and provide analytics. Most browsers accept cookies by default, but you can disable them in your settings. Please note that blocking cookies may affect Site functionality.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not change our practices when such a signal is detected.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the “Last updated” date.

Complaints

If you would like to make a complaint, please contact us at the details above. We will respond promptly. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.

Last updated: 15 September 2025